IT Performance Monitoring Specialist
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Elanın qoyulma tarixi: 13.05.2013Vakansiyaya müraciət tarixi bitmişdir.
İşin təsviri
IT Performance Monitoring Specialist
Requirements:
Higher Education in Information Technologies, Cybernetics, Applied Mathematics field;
At least 2 year experience in IT;
Experienced in Service Management;
Good IT skills;
Experience in ITSM; monitoring tools; Service Desk
Knowledge of Azerbaijani, Russian and English (fluent)
Problem analysis and problem-solving skills;
Follow-up;
Stress tolerance;
Sociability
Roles & Responsibilities:
To carry out duties according IT policy and procedures;
Answer, Respond and Track a İT related service requests from users ( phone or electronically);
Resolution and clarification of incoming service requests and incidents as a first-line support;
Advise user on appropriate action;
Redirect service requests, incidents and problems to appropriate user or groups;
All service requests are served according the Service Level Agreement (SLA) timelines
Follow standard service desk and performance monitoring procedures;
Log all service desk interactions;
Identify and escalate situations requiring urgent attention;
Stay current with system information, changes and updates;
Prepare different kind of reports (performance, activity etc.);
Maintains good relations with all teams and departments, develop team working
Perform daily health check of critical network elements and database systems;
Perform periodical monitoring/observing of critical elements via monitoring systems for system status, performance, availability;
Timely react on alarms and to follow on necessary procedure depending on severity levels of alarms;
Provide detailed reports on critical issues/incidents;
Monthly report on incidents/critical issues including response and resolution times;
Strengthened monitoring over critical systems during planned/emergency works;
To prevent any risk of information leakages;
To work in non-traditional business hours in support of IT operations;
24X7 on call support for mission critical systems of the IT Infrastructure;
Other IT duties may be assigned by Manager as required by business needs;
Deadline for applications submitting – 30.05.2013
The applications should be submitted to: [email protected]
Applications without the subject IT Performance Monitoring Specialistwill not be considered
Only shortlisted candidates will be contacted
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