Revenue manager

İşin təsviri

Key responsibilities:

• Works with asset General Managers, Groups Sales Manager, Group Rooms Operation Manager, and Group Marketing Manager to ensure group and hotel level commitments to yield management is effectively implemented.   
• Initiates performance measurements and provide regular reports to Chief Commercial Officer.  
• Initiates weekly update of room revenue forecasts and provide weekly action recommendations.
• Develops booking pace tables and charts by market segment to support forecast projections.
• Provides 6 months rolling forecasts to be made use in monthly commercial focus meetings per asset.
• Maintain forecast reliability by measuring 30, 60 and 90 days accuracy and applying margins of error to future projections.
• Manages the property management systems with room and rate restrictions to optimize yield; ensure all networked systems are 100% in compliance with rate parity.
• Utilize close to arrival, minimum length of stay, and minimum stay through restrictions to manage demand patterns.
• Maintains a yield worksheet and archive each update and uses as a reference to measure effectiveness of yield strategies.
• Manages yield management system on a daily basis to ensure appropriate rate deployment levels are in place.
• Develops reports based on customer stay records data to identify current and emerging buying trends; e.g. Lead Time Analysis, Length of Stay Analysis, Price Point Production, Room Type Upgrades and Upsells, etc.
• Supports front-desk upsell program with “buy-up” analysis and average upsell amount report by segment and/or room type category.  Identify areas of opportunity and liaise with front office management to optimize upsell revenue.
• Provides geographical source of business information for annual strategic plan.
• Supplies corporate account and/or package production analysis by day of week’s arrivals, length of stay patterns, lead times, room type sold statistics and upgrade/upsell trends to sales managers as required.
• Works closely with e-commerce leader and provide full analysis of results; supply corrective actions where appropriate.
• Develops and mentors the CRO Manager for succession planning.
• Makes every effort to ensure asset based MGI and RGIs are at not behind market conditions and ideally ahead of demand patterns pushing 100% or higher index level.
• Ensures property rate position and RFP responses do not damage sister property strategic positions.    
• Ensures accurate delivery of hotel physical product and service levels for the rooms’ inventory, in-house guest service and Central Reservations service.
• Demonstrates standards awareness by setting the example for standards execution; organizing and conducting continuous and routine testing of core rate and pricing standards.

Requirements:

• Minimum 7 years’ experience in reservations sales management;
• Minimum 5 years’ experience in revenue management;
• Minimum 5 years’ working experience in Azerbaijan or Turkey;
• Minimum 5 years’ experience in completing and presenting room revenue forecasts;
• Minimum 3 years’ experience working at an international hotel management company;
• Minimum 3 years’ experience working with senior management in a consultative and high paced environment; 
• A university degree or equivalent experience required.
• Thorough knowledge of spreadsheet software programs.
• High-level strategic and analytical skills.
• Excellent verbal and written communication skills.
• Property management system (Fidelio / Opera) knowledge.
• Knowledge of automated revenue management systems.
• Strong background on forecast accuracy.
• Ability to analyze and configure cross function complex revenue optimization processes.
• Expert level understanding of e-commerce matrixes. 
• Strong knowledge in cluster and/or multi-property revenue and reservation departments at HOD level.
• Fluent in Azerbaijan, Russian, and English languages.

Interested candidates are requested to submit their CV preferably in Word or pdf format by specifying the Job Title in the subject line.

Email: [email protected]

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