IT Help Desk Specialist

İşin təsviri

IT Help Desk Specialist’s responsibilities:

• Serve as the first contact with users who need technical assistance
• interact with users by phone or in person to resolve their computer problems related to software, hardware, and peripheral parts issues to help them get back up running smoothly
• Perform troubleshooting using different diagnostic techniques 
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues
• Provide quick resolution and excellent support service
• Redirect unresolved issues to the next level of support personnel
• Provide needed information on IT products or services
• Keep a record of problems and their resolution follow-up 
• Provide feedback on processes and make recommendations on areas to improve
• Maintain technical documentation and service catalog on the installation of software, configuration of hardware and problem troubleshooting
• Suggest improvements on procedures

IT Help Desk Specialist requirements:

• Previous working experience as an IT Help Desk Specialist for 3+ years
• Bachelor's degree in computer science or related field.
• In-depth knowledge of computer systems and mobile devices 
• Hands-on experience with diagnosing and resolving basic technical issues
• Excellent communication and interpersonal skills
• User-oriented and patient

 

Email: [email protected]

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