Coordinator, IT Service Desk

İşin təsviri

Responsibilities: 

• Understand all IT services currently offered by the organization and its providers.
• Stay up to date with information systems’ statuses, changes and upgrades in order to keep IT Service catalogue up to date.
• Develop and maintain customer relationships.
• Create regular reports as requested by line manager
• Maintains accurate records of completed and pending requests using the means provided by ADA University;
• Meet with internal customers to evaluate needs and recommend appropriate services.
• Assess, review, distribute and follow-up IT Service Desk inquiries between team members for Tier I level technical support.
• Coordinate required effort with IT staff members for Tier II and Tier III level technical support for escalated requests.
• Attend support calls, walk-up customers, and emails for Tier I level technical support
• Build and maintain strong working relationships with key business users, colleagues, and support bodies to provide a professional customer service approach
• Carry out communication with business users related to organization wide activities, incidents with global impact, changes in IT Services, manuals, guides and how-tos.
• Based on incoming incident and problem requests conducts continuous self-development and research using available resources (vendor knowledgebases, experience sharing, internal and external training, self-education);
• Performs other relevant duties as assigned by the immediate supervisor.

Qualifications:

• Bachelor’s degree (IT, Engineering, Computer Science) 
• 2 years’ experience in a similar role
• Good (above intermediate) PC literacy skills, DNS, DHCP, basic networking
• OSI model
• Troubleshooting skills
• Oral and written communication skills;  
• Service-oriented; 
• Attentive to details;
• Ability and willingness to perform repetitive work;
• Ability to work in a team;
• Ability to accept and perform junior leadership activities;
• Ability to learn and apply new knowledge and methods; 
• Able to adhere to an agreed timeline;
• Fluent in Azerbaijani and English (desirable) languages. 

Please follow the link to apply for this position.

The deadline for application is June 16, 2022.

ADA University offers a competitive remuneration package and attractive conditions of employment of high standard. 

https://online.ada.edu.az/apply/modules/form_builder/published/job.php

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