Associate IT Customer Support Technician

İşin təsviri

Brief Statement of Duties:

• Responsible for the installation, configuration, maintenance, security, and support of desktop and laptop computers.
• Provide technical support to organizations internal users of desktop applications and hardware.
• Answer questions related to procedures, transactions, system status, interacting with network services and application developers in order to restore service, usability, and identify problems.
• Under direct supervision, assists in monitoring, responding, configuring, installing, and repairing hardware and software problems according to established procedures.
• Image desktops and laptops using automated imaging tools and configuring computers using documented processes and procedures for use on the network.
• Answer questions related to procedures, transactions, system status, interacting with network services and application developers in order to restore service, usability, and identify problems.
• Under direct supervision, assists in monitoring, responding, configuring, installing, and repairing hardware and software problems according to established procedures.
• Support customer on day-to-day issues in the operation of standard PC equipment including desktops, laptops, thin clients, software, printers, and peripherals.
• Keep inventory of all IT assets for the site.
• Other duties as assigned by the IT Management Team.
• Provide after-hours/overtime support as needed.

Required Skills:

• Higher degree in IT/IS.
• Experience on providing desktop support. A thorough knowledge of Windows 10, understanding Active Directory and GP and Windows Domain, Office 2016 & 365, understanding Network Topology & TCP/IP & OSI, understanding VoIP (Skype, VC, IP Telephony).
• Knowledge of wireless networks, endpoint encryption, and use of ticketing systems is desired.
• Excellent verbal and written communication skills along with exemplary customer service skills.
• Rely on experience and judgment to plan and accomplish tasks.
• Ability to resolve all assigned Help Desk tickets according to established metric guidelines and target goals.
• Ability to exercise patience and professionalism during stressful situations.
• Be capable of handling computer/printing equipment weighing at least 20 kg.
• Ability to apply various, complex diagnostic techniques to identify problems, investigate causes, and recommend solutions is required
• Research and resolve technical problems.

Please indicate the position “Associate IT Customer Support Technician” in the subject line of the e-mail - [email protected]

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