Guest relations agent ( Naftalan )

İşin təsviri

Guest relations agent: Naftalan

Main Duties

• Immediately greet guest and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish method of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.

Requirements:

• Previous hotel-related experience
• Good command of the English, Russian and Azerbaijani language is essential, both written and verbal.
• University degree from a Hospitality related program preferred.
• Handling guest complaints at highest service levels.
• Must possess excellent communication skills.
• Personable, enthusiastic, self-motivated and able to work independently.

If you meet the requirements please e-mail your detailed CV to [email protected] until Mart 31, 2020, Please indicate the name of the position (Guest relations agent) you are applying for in the subject line of the email. Otherwise, the candidacy will not be considered in the review process of the applications collected.
Please be advised that only shortlisted candidates will be invited to the further stages of the recruitment process.

Garabag Resort & SPA tərəfindən digər vakansiyalar

• Qonaq əlaqələri üzrə menecer
• Baş mühəndis
• Həkim-Terapevt
• Baş aşpaz
• Qonaq əlaqələri üzrə nümayəndə (Naftalan şəhəri)