Associate Director of Sales

İşin təsviri

If you are passionate about authentic hospitality and service, have relevant experience, can demonstrate strong leadership, problem solving, organizational and administrative skills, we have a great job opportunity for you as a Associate Director of Sales.

Requirements:

- Higher Education degree – Hospitality or sales business-related degrees
- Computer literate (proficient); operational knowledge of OPERA (desirable)
- Able to accurately follow instructions, comply with brand standards and hotel procedures
- Excellent guest interaction and general verbal  communications skills
- Demonstrates effective listening skills
- Pleasant personality; friendly and smiling

Job Duties:

- To develop, implement, maximise, monitor and evaluate the hotel’s Sales Strategy (goals, tactics and actions) to achieve and exceed forecasted revenue figures.
- To ensure Sales and Marketing activities are aligned with the Corporate Marketing Strategy, and Hotel Actions have been implemented where appropriate.
- To review sales files and systems to ensure correct booking procedures, including group room and meeting programme history, contractual agreements, room block analysis, credit and payment documents, etc.
- To facilitate the generation of all Sales and Marketing analytical reports.
- To monitor all hotel associates deliver the brand promise and provide exceptional guest service at all times, providing positive and constructive feedback as necessary to the respective Head of Department.
- To ensure Sales associates also provide excellent service to internal customers in other departments as appropriate.
- To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- To maximise associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
- To assist with the preparation of the Annual Business Plan.
- To proactively manage all the sales resources and funds, and control departmental costs.
- To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
- To manage all the hotel sales brand contacts, to enforce and maintain the hotel’s brand positioning and concept, agreed upon in the hotel’s Annual Business Plan.
- To manage all sales strategy, tactics, and action implementations, complying with the Smart Selling approach, in order to create a strong and disciplined sales team who achieve their sales goals.
- To constantly monitor and evaluate local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s marketing and sales remain competitive and cutting edge.
- To manage all key sales accounts and groups, to evaluate them based on sales account analysis prepared by Marketing Manager – Strategy / Marketing Analyst, and to develop strategies for pricing, inventory, and sales resource allocation.
- To be aware of community, business, political and social factors that may affect the hotel’s financial performance.
- To direct and coordinate all selling activities and to communicate these activities throughout the hotel.
- To review and evaluate the effectiveness of selling activities and adjust as necessary to achieve or exceed the objectives as outlined in the Annual Marketing Plan.
- To be aware of community, business, political and social factors that may affect the hotel’s financial performance.
- To ensure room and banquet space inventories are reviewed weekly and strategies are formulated to fill low occupancy periods.
- To make sure all sales proposals, collateral, digital tools, and other sales communications are in line with the hotel’s and Hyatt brand standards, and up to date in terms of information.
- To ensure all contracts signed by or on behalf of the Marketing and Sales Department follow the established hotel policies and procedures.
- To attend major travel, trade and corporate functions to network and promote the hotel.
- To plan and execute sales trips based on business priorities.
- To entertain existing and potential customers and ensure the Sales Team entertains customers based on business priorities.
- To ensure a high level of exposure for the hotel through direct sales solicitation, telephone contact and written communication.
- To make sure Sales associates work in a supportive and flexible manner with other departments.
- To oversee and assist in the recruitment and selection of all Sales associates. To follow hotel guidelines when recruiting and use a competency-based approach to selecting associates.
- To conduct Performance Development Discussions and to support associates in their professional development goals.
- To maximise the effectiveness of every Sales associate by developing each individuals’ skills and abilities through the appropriate training, coaching, and/or mentoring.
- To maintain strong, professional relationships with relevant representatives from competitor hotels, business partners and other organisations.
- To respond to changes in the Sales and Marketing function as dictated by the industry, company and hotel.
- To project at all times a positive and motivated attitude and exercise self-control.

E - mail : [email protected]

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