Customer Support Operation Specialist

İşin təsviri

BORUSAN MAKINA & POWER SYSTEMS AZERBAIJAN

DEPARTMENT: CUSTOMER SUPPORT DIVISION

POSITION: CUSTOMER SUPPORT OPERATION SPECIALIST

POSITION SUMMARY

The Customer Support Operation Specialist is responsible for:

• Performing, organizing, and streamlining operational tasks to reduce the potential for errors.
• Providing technical assistance to clients and staff.
• Monitoring for problems, taking immediate action where possible and escalating when required.
• Interacting with clients, resolving problems, and providing information.

RESPONSIBILITIES

• Data cleaning of Customers and machine/Engine to extract right data for opportunity calculations.
• Prepare monthly reports to monitor KPIs of both service and spare parts departments.
• Analyze KPIs and define development areas to help continuous improvement.
• Place daily spare parts orders in SAP system.
• Coordinate and manage import process of spare parts.
• Assess Spare Parts and Service Department processes according to related Caterpillar Guides and define improvement areas.
• Establish communication with Caterpillar when needed and report monthly KPIs to Caterpillar.

REQUIRED QUALIFICATIONS

• Engineering (preferably Electrical or Mechanical) degree from an accredited university or college.
• At least 2-3 years of relevant experience.
• Strong quantitative and analytical skills.
• Collaborative worker and teambuilding ability.
• Positive "can do" attitude with a passion for customer service.
• Confident, assertive self-starter who is extremely organized and goal driven.
• Excellent interpersonal, written and verbal communication skills.
• Proficiency with MS Word, Excel, PowerPoint, and Outlook.
• Fluency in written and oral Azerbaijani, English and Russian. Fluent proficiency in Turkish highly preferred.
• Ability to travel on occasion.
• Additional Business training will be considered as an asset.
• Local candidates strongly preferred.

If you are interested in this job, please email your resume preferably in Word or PDF format with: (1) a letter of interest specifying particular suitability for the position and minimum expected salary; (2) the names, emails and business addresses of at least 3 references to [email protected] specifying the Job Title in the subject line or call +99 (412) 565 26 38 for further information. Only shortlisted candidates will be contacted.

Applications close on February 28, 2017.

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