IT service desk Specialist

İşin təsviri

KPMG is a Big Four company, a global network of professional firms providing Audit, Tax, and Advisory services, operating in 155 countries and having more than 173,000 people working in member firms around the world. Our purpose and aspiration is to turn knowledge into value for the benefit of our clients, our people, and the world’s capital markets

Job title: IT service desk Specialist, IT Department
Location: Baku, Azerbaijan

Job Description

• Ensuring that user requests are logged and resolved within the approved time frame
• Providing installation and upgrading of computer systems hardware and software
• Organizing administrative functions for network facilities
• Providing first line technical support and problem solving in cases of user hardware/software failure
• Providing of first line technical and/or support and problem solving in cases of network failure
• Escalating problems accurately and on time to the IT Service providers, for example in case of a network failure or a computer or service failure and keep users with outstanding problems informed of the status and any unforeseen delays in the resolution process
• Handling back-ups of desktops and laptops
• Handing Multi-functioning devices (print, scan, copy)
• Handling the first line of IP- telephony, audio and  video- conference systems, including basic programming of these systems and administration
• Training users
• Project work as defined by ITS Project Services and IT Service Desk Manager, such as migrations and projects, installing software when agreed, etc.
• Maintaining all IT Services procedures, databases and documentation

Requirements

• Complete higher education (technical is preferable) or student of evening classes
• Working experience in a similar position not less than half a year
• Intermediate level of English skills
• Basic knowledge of networking technologies;
• Professional knowledge of Windows  7, 8,10
• Advanced user of MS Office 20032007/2013 products (mainly Word, Excel, Outlook, Power Point) ;
• Advanced user of hardware
• Team member with strong interpersonal skills;
• Able to work under pressure;
• Ready to take on responsibility.

What is needed to join KPMG:

• High education
• Have the skills to work in a team
• Have the skills of analytical work
• Wish to learn and develop professionally
• Fluent Azerbaijani, English and Russian

Please register in KPMG Recruitment System to apply to the vacancy. https://krb-sjobs.brassring.com/TGWebHost/jobdetails.aspx?partnerid=30008&siteid=5049&AReq=103120BR

İşəgötürənin reytinqi

KPMG Azerbaijan tərəfindən digər vakansiyalar

• Audit Supervisor
• Senior Tax Consultant
• Department administrative assistant/ Receptionist
• Assistant Manager / Senior Tax Consultant / Tax consultant
• Junior Accountant or Accountant