Night Manager

İşin təsviri

TRUMP® INTERNATIONAL HOTEL & TOWER BAKU is the next generation of luxury hospitality with its incredible location, spectacular views of the city and Caspian Sea, advanced design elements and superior amenities. The 33-floor landmark is located on Hasan Aliyev Street in the Nasimi District of Baku, Azerbaijan, and feature 190 ultra-luxury hotel guestrooms.
 
We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of leading global luxury hospitality brand.
 
If you are looking for a dynamic environment for growth, please join us as:

Night Manager

Lead the Front Office team  and all operational departments - on the overnight shift - and manage all areas of the departmental operations, including: scheduling, ordering supplies, attending meetings, communicating information and ensuring that all procedures and service principles are performed to the Hotel's standards. Daily functions will include assisting with the daily responsibilities of a Front Desk Agent as well as managing the daily operations.  Provide exceptional service to all guests, associates, and owners.

KEY RESPONSIBILITIES:

• To be readily available at all times to deal with a problem or a complaint.
• To ensure that late arrivals are checked in correctly, allocated a room and their luggage sent to their room without delay.
• To ensure that late arrivals are aware of facilities available at night.
• To distribute and check work between Night auditors and night audit of business data.
• To ensure that Room Service orders are prepared to the required standards and served promptly, professionally and courteously.
• To ensure that the night cleaning associates are carrying out the duties allocated to them.
• To re-arrange rosters and duties in the event of illness or absenteeism.
• To ensure strict security measures are in operation and no unauthorized person has access to any part of the hotel.
• To ensure that no unruly or rowdy behavior persists and to take the appropriate measures in the event of unreasonableness by any guests or associates.
• To ensure that all restaurants and banqueting areas are properly secured after the close of business.
• To ensure that all cash and all keys are securely locked away.
• To ensure that kitchens which have been closed down for the night have been checked, and that no equipment is left on, particularly deep fryers.
• To maintain the highest standards of personal appearance and hygiene, as well as ensuring that night associates are correctly and smartly dressed.
• To ensure that associates are working and performing their duties correctly and not "sleeping on the job". To ensure that the night maid is performing her required duties.
• To check all public areas, including cloakrooms, to ensure they have been cleaned and serviced correctly.
• To ensure that breakfast preparations are on time and that orders for early breakfasts have been effected.
• To complete a night report detailing complaints, emergencies, incidents, maintenance or security needs, as well as a summary of action taken. To ensure that notice boards have been updated for the coming day's business.   

REQUIREMENTS:

• Minimum 3 years working experience in hospitality or tourism related industry, preferable in Front Office operations at a five star luxury hotel.
• Minimum 1 year experience in a similar capacity as a supervisor or manager in a luxury hotel.
• A graduate of Hotel School would be an added advantage.
• Solid experience in Front Office including Front Desk, Night Audit, PBX, Reservations, and Guest Services.
• Possess strong interpersonal skills.
• Able to motivate a team of employees and possess excellent attention to detail.
• Able to handle the stress of a deadline.
• Able to think independently and possess good judgment and decision making abilities.
• Assure guest expectations are exceeded through proper employee training.
• Demonstrate an ability to lead by example.
• Experience in training, cross-training and developing employees.
• Fluent English.

E-mail: [email protected]

Trump® International Hotel & Tower Baku tərəfindən digər vakansiyalar

• Director of Housekeeping
• Director of Finance
• Chief Concierge
• Assistant Front Office Manager
• Food and Beverage Manager