Chief Concierge

İşin təsviri

TRUMP® INTERNATIONAL HOTEL & TOWER BAKU is the next generation of luxury hospitality with its incredible location, spectacular views of the city and Caspian Sea, advanced design elements and superior amenities. The 33-floor landmark is located on Hasan Aliyev Street in the Nasimi District of Baku, Azerbaijan, and feature 190 ultra-luxury hotel guestrooms.
 
We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of leading global luxury hospitality brand.
 
If you are looking for a dynamic environment for growth, please join us as:

Chief Concierge

Responsible for the management of all aspects of Concierge functions in accordance with hotel standards. Directs, implements and maintains a concierge service. 
 
KEY RESPONSIBILITIES:

• To be always available for any of the hotel`s guests` enquiries.
• Increase hotel revenue by promoting facilities, food and beverage alternatives within the hotel.
• To be aware of events happening in the hotel.
• To maintain a product knowledge file with full details of all services available, including local attractions and restaurants with their menus.
• To recommend and make reservations for restaurants, theatres, concerts and other cultural/sporting events.
• To recommend places of interest for culture or entertainment, providing directions.
• To recommend and make bookings for sightseeing tours.
• To make transport arrangements: taxi, car rental, limousine.
• To book, reconfirm or change airline or train tickets on guests` behalf.
• Communicate effectively with guests, colleagues and supervisors.
• Demonstrate teamwork by co-operating and assisting colleagues as needed.
• To plan and compile shifts for concierges, taking into consideration the hotel’s occupancy.
• Efficiently make necessary replacements in case of employees` absence.
• Handle difficult situations effectively.
• Provide prompt, correct communications support. Communicate clearly and courteously.
• To make available for guests postcards, maps, printing materials, umbrellas.
• Follow established hotel security and safety policies as required.
• Maintain high confidentiality in regards to guest privacy.
• Report any suspicious behavior of guests and staff to the Front Office Manager and Security.
• Notify Shift Leader and Executive Housekeeper regarding lost & found objects.
• Ensures that all potential and real hazards are reported appropriately and immediately.
• Fully understand the hotel’s fire, emergency and bomb procedures.
• Follow emergency procedures to provide for the security and safety of guests and employees.
• Work in a safe manner not to harm or injure self or others.
• Support a safe hotel by applying hotel regulations, and adhering to existing laws and regulations.
• Maintain the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct.
• To ensure discipline among the employees, to check their appearance and uniforms, and supervise their following safety rules and keeping working place in order.
• Attend meetings and trainings required by Front Office Manager.
• Accept flexible work schedule necessary for uninterrupted service to hotel guests.
• Maintain own working area and materials clean, tidy and in good shape; report defective materials and equipment to FO Manager.

REQUIREMENTS:

• Minimum 3 years working experience in hospitality or tourism related industry, preferable in Front Office operations at a five star luxury hotel.
• Minimum 1 year experience in a similar capacity as a supervisor or manager in a luxury hotel.
• A graduate of Hotel School would be an added advantage.
• Solid experience in Front Office including Front Desk, Night Audit and Guest Services.
• Possess strong interpersonal skills.
• Able to motivate a team of employees and possess excellent attention to detail.
• Able to handle the stress of a deadline.
• Able to think independently and possess good judgment and decision making abilities.
• Assure guest expectations are exceeded through proper employee training.
• Demonstrate an ability to lead by example.
• Experience in training, cross-training and developing employees.
• Fluent English.
 
E-mail: [email protected]

Trump® International Hotel & Tower Baku tərəfindən digər vakansiyalar

• Director of Housekeeping
• Director of Finance
• Night Manager
• Assistant Front Office Manager
• Food and Beverage Manager