IT service desk Specialist

İşin təsviri

IT service desk Specialist, IT Department

Responsibilities

• Ensuring that user requests are logged and resolved within the approved time frame
• Providing installation and upgrading of computer systems hardware and software
• Organizing administrative functions for network facilities
• Providing first line technical support and problem solving in cases of user hardware/software failure
• Providing of first line technical and/or support and problem solving in cases of network failure
• Escalating problems accurately and on time to the IT Service providers, for example in case of a network failure or a computer or service failure and keep users with outstanding problems informed of the status and any unforeseen delays in the resolution process
• Handling back-ups of desktops and laptops
• Handing Multi-functioning devices (print, scan, copy)
• Handling the first line of IP- telephony, audio and  video- conference systems, including basic programming of these systems and administration
• Training users
• Project work as defined by ITS Project Services and IT Service Desk Manager, such as migrations and projects, installing software when agreed, etc.
• Maintaining all IT Services procedures, databases and documentation

Requirements

• Complete higher education (technical is preferable) or student of evening classes
• Working experience in a similar position not less than half a year
• Intermediate level of English skills
• Basic knowledge of networking technologies;
• Professional knowledge of Windows Vista, 7;
• Advanced user of MS Office 20032007 products (mainly Word, Excel, Outlook, Power Point) ;
• Advanced user of hardware
• Team member with strong interpersonal skills;
• Able to work under pressure;
• Ready to take on responsibility.

What is needed to join KPMG:

• High education
• Have the skills to work in a team
• Have the skills of analytical work
• Wish to learn and develop professionally
• Fluent Azerbaijani, English and Russian

Please register in KPMG Recruitment System https://krb-sjobs.brassring.com/TGWebHost/jobdetails.aspx?partnerid=30008&siteid=5049&AReq=103120BR to apply to the vacancy.

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