Guest Service Agent

İşin təsviri

Primary Responsibilities:

• Consistently offer professional, friendly and engaging service
• Deliver service excellence, from check in to check out and everywhere in between
• Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
• Handle reservation modifications, cancellations, and special requests with a customer-centric approach
• Process payments and maintain accurate financial records
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times 
• Answer all telephone calls in a professional manner according to brand standard
• Reconcile cashier floats at the completion of each shift.
• Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program
• Greet all guests as they enter and exit the hotel while ensuring service standards are followed

Skills and Experience:

• Previous experience in hotel front desk operations is a valuable asset
• Communication skills in English and Russian is a must
• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organizational and time management skills
• Proficiency in both written and verbal communication
• Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required

Interested candidates can send their CV to the e-mail address in the Apply for job button.

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