Customer Services Assistant (Port Baku Mall)

İşin təsviri

Customer Services Assistant (Port Baku Mall)

Key accountabilities:

• Greet and direct guests upon arrival, provide them with information they need and answer other questions as best they can;
• Provide customers with information brochures;
• Identify interested and qualified customers in order to provide them with additional information;
• Acting as a spokeswoman for the event, coordinating with organizers, other staff members or featured guests – such as managers, artists and caterers, and mingling among the crowd to make sure the event is on track and people are enjoying themselves;
• Deal directly with customers either by telephone, e-mail or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Direct requests and unresolved issues to the designated resource
• Record details of inquiries, comments and complaints
• Communicate and coordinate with internal departments
• Manage issue of lost car parking tickets
• Preparation of daily base reports (lost and found, work permit list and etc.)

Required skills/experience:

• Good customer service skills
• Good organizational skills
• Good interpersonal and communication skills, and the ability to effectively interface with personnel at all levels
• Strong work ethic
• Demonstrated ability to handle administrative details, and routine day-to-day issues independently, assuming responsibility without direct supervision
• Fluency in English, Azerbaijani and Russian
• Good IT skills (Word, Excel, Outlook)

Candidates are required to submit their CVs until 22nd December 2014.

Only shortlisted candidates will be invited to the further stages of the recruitment process.

E-mail: [email protected].

Please indicate the name of the position you are applying for in the subject line of the application email.

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