Event Services (EVS) Spectator Information Manager

İşin təsviri

Job Title: Event Services (EVS) Spectator Information Manager

Key accountabilities

 Work in conjunction with Communications function to manage the content and methodology of Spectator Information design and delivery for all those attending the Baku 2015 European Games
 Determine all stakeholders inside and outside of BEGOC who will be required to contribute to and have a vested interest in the information distributed to spectators
 Devise and communicate all key milestones and project deliverables required to effectively distribute the required information to spectators at the appropriate time in advance of the Games
 Effectively communicate stakeholder roles and responsibilities ensuring project deliverables are in line with overall functional project plans and critical milestones which may impact the content and accuracy of spectator information
 Identify all available media tools, evaluate and select the most effective for the distribution of spectator information
 Review and validate all content and work with stakeholders to ensure accuracy of information, ensuring changes and updates are captured, documented and communicated
 Determine the operations and scope of information provided on venue via the Information Points
 Contribute to the strategy and operational implementation of spectator related services i.e. Lost & Found Claims Center
 Report project progress to the Senior Planning & Integration Manager identifying and escalating risks where required
 Work with the EVS Training Manager to ensure all necessary spectator information content is incorporated into staff training programs
 Monitor the effectiveness of spectator information content and delivery, responding accordingly to any required changes at Games Time
 Monitor and control operations which impact the Spectator experience i.e. Lost & Found Claims Center

Knowledge, experience and qualifications required

 Four years of full-time experience in Management positions within a marketing/communications capacity within the events/service industry
 Knowledge of event services operations in sporting events is desirable
 Advanced oral and written English language skills
 Advanced level PC skills with a working knowledge of Microsoft Word, Excel and PowerPoint
 Proven project management experience in a large multifunction organisation
 Effective research, evaluation, analysis and communication skills
 Previous budget management responsibility
 Ability to manage planning and delivery across multiple stakeholders
 Ability to implement strategy autonomously and deal with conflict resolution effectively
 An inclusive team player who contributes positively and collaborates effectively with others
 Displays highest levels of integrity and commitment
 Energetic, enthusiastic, professional, positive attitude and solution oriented approach
 Ability to cooperate and build strong relationships with colleagues and key stakeholders.
 Confident and proactive problem solving and decision-making skills
 Personal high standards for quality output

E-mail: [email protected]

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