Workforce Processing & Systems Manager

İşin təsviri

Job Title: Workforce Processing & Systems Manager

Reporting To: Senior Manager Workforce Planning & Operations

Purpose

This position will assist in developing and executing workforce processing activities including Assignments, Offers, Backfilling and Scheduling/Rostering through using the Games Management Systems. It will also require closely working with the European Games Contact Centre on a daily basis and liaising with the systems team and all functions.

Key accountabilities 

• Is the key liaison between the Contact Centre and the Processing team
• Leads assignments and Offers in the Games Management System ATOS
• Generates complex data reports and reconciles them within the systems to confirm accuracy
• Attends regular meetings with functions to discuss and solve any key issues that arise
• Delivers presentations within BEGOC meetings
• Provide support to the Scheduling and Rostering team in the Scheduling System (SSC)
• Manages a team of processing specialists
• Design and Implements complex business processes which supports workforce deployment
• Maintains complex sets of data and can identify and implement synergies and multiple concurrent processes with managed risks

Knowledge, experience and qualifications required 

• Experience of working within computer systems and advanced Microsoft Excel skills
• Demonstrated sound understanding of business process analysis and mapping
• Has exacting attention to detail
• Ability to work quickly
• Ability to manage multiple tasks and willingness to assist with all types of projects
• Use of Microsoft Visio package as a process documentation tool

E-mail: [email protected]

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