Customer Service Specialist
- Sinteks Group of Companies
-
Elanın qoyulma tarixi: 22.07.2014Vakansiyaya müraciət tarixi bitmişdir.
İşin təsviri
Position required: Customer Service Specialist
Employer: Sinteks
Location: Baku, Azerbaijan
Industry: Fashion Retail
Manage Others: No
Job Type: Customer Service
Sinteks Company is the one of the largest and most successful fashion retailers in Caucasus with more than 50 points of sales in the Region. A current activity of the Sinteks MMC is Fashion Retail/Franchising of fashion labels: Gucci, Dolce&Gabbana, Escada, Burberry, Emporio-Armani, Salvatore Ferragamo and others.
Responsibilities:
*Responsibility for the level and quality of customer service in stores
*Setting and achieving goals to ensure a high level of service through strict adherence to procedures and company policies
*Monitoring of client service in the stores on a regular basis
*Monitoring and controlling the compliance to company standards of customer service
*Tracking and analysis of client complaints, their resolution
*Offer ideas and recommendations for continuous improvement in customer service
*Supervising employees during the service process Prepare reports on a regular basis, analyzing the service process in the company
*Coordinating with internal company departments for resolve issues
Requirements:
*Customer Service experience
*Communication skills - verbal and written
*Problem analysis and problem-solving
*Attention to detail and accuracy
*Fluent knowledge in Azeri and Russian languages
*English language knowledge is welcome
*MS Office program computer skills
Contact Information:
To be considered for this position, please email your resume to [email protected]. Please reference “Customer service specialist, jobsearch.az” in the email subject line.
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Sinteks Group of Companies tərəfindən digər vakansiyalar
