Front Office Manager

İşin təsviri

Key responsibilities:

• Trains, cross –trains, and retrains all front office personnel.
• Participates in the selection of front office personnel;
• Schedules the front office staff;
• Supervises workload during shifts;
• Evaluates the job performance if each front office employee;
• Maintains working relationships and communicates with all departments;
• Verifies that accurate room status information is maintained and properly communicated;
• Resolves guest problems quickly, efficiently, and courteously;
• Updates group information. Maintains, monitors, and prepares group requirements.
• Relays information to appropriate personnel;
• Works within the allocated budget for the front office;
• Checks cashiers in and out and verifies banks and deposits at the end of each shift;
• Enforces all cash handling, check cashing, and credit policies;
• Conducts regularly scheduled meetings of front office personnel;
• Upholds the hotel's commitment to hospitality;
• Prepare performance reports related to front office;
• Monitor high balance guest and take appropriate action;
• Ensure implementation of all hotel policies and house rules;
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes;
• Prepare revenue and occupancy forecasting;
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner;
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees;
• Monitor all V.I.P’s special guests and requests;
• Review Front office logbook and Guest feedback forms on a daily basis;
• Maintain an organized and comprehensive filing system with documentation of purchases, schedules, forecasts, reports and tracking logs.

Requirements:

• Bachelor’s degree in hospitality or related field;
• Past work experience as a Front office manager or similar role;
• Proficiency in full Microsoft Office suite, especially with Excel and Word;
• High level of written and verbal business Azeri, Russian and English;
• Excellent writing, communication, and presentation skills;
• Highly developed organizational skills.

Benefits:

• Chance of co-working with well experienced team;
• Opportunity to participate in training & development programs;
• Medical insurance;
• Duty meal;
• Staff shuttle bus.

How to apply:
Interested candidates are requested:

• Include &; Front Office Manager " in the subject line.

Attention: The candidates will go through initial CV screening and ONLY selected candidates will be contacted via email and/or phone and will be invited to interview.

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