Guest Service Agent

İşin təsviri

Job Description: Guest Services Agent (Front Desk & Executive Lounge)

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors.  Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Preferred qualifications:

• Related Work Experience: Fluent language skills (Azerbaijani, English, Russian);    OPERA Hotel program knowledge, Hotel experience
• Personal Qualities: Flexible, Guest Oriented, Hospitable, Presentable, Communicative

To Apply: Please send your CVs with “Guest Services Agent” subject.

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