Guest Services Agent (Executive Lounge)

İşin təsviri

Job Description: Guest Service Agent (Executive Lounge)

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys.
• Ensure rates match market codes, document exceptions.
• Verify/adjust billing for guests.
• Communicate to appropriate sthen guests are waiting for an availableaff w room.
• Advise guest of messages. Clear departures in computer system.
• Coordinate with Housekeeping to track room status and guest concerns.
• File guest paperwork or documentation.
• Operate telephone switchboard station.
• Run and check daily reports, contingency lists, and credit card authorization reports.
• Supply guests with directions and information.
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
• Arrange transportation for guests/visitors. 
• Count and secure bank at beginning and end of shift.
• Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
• Notify Loss Prevention/Security of any reports of theft.

Requirements:

• Fluent language skills (Azerbaijani, English, Russian is a plus);  
• OPERA Hotel program knowledge; 
• Flexible, hospitable, Guest Oriented, communicative
• Hospitality background is highly preferred

To Apply

Please send your CVs to [email protected] with “Executive Lounge Agent” subject.

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