Spa Agent (Reception)

İşin təsviri

Job Description:

• Greet all guests warmly and provide a friendly, professional, and courteous service.
• Check in and check out spa guests efficiently.
• Answer phone calls, respond to emails, and assist with spa-related inquiries.
• Provide detailed information about spa services, packages, and promotions.
• Manage spa appointment schedules using booking software.
• Coordinate with therapists and other spa staff to ensure seamless service delivery.
• Confirm appointments and follow up with guests regarding their upcoming visits.
• Process payments, issue receipts, and handle cash or card transactions.
• Report any maintenance issues to the Spa Manager promptly.
• Stay informed about all spa services, treatments, and retail products.
• Recommend and upsell treatments and products to guests based on their needs and preferences.
• Participate in training sessions to enhance product knowledge and service skills.
• Work closely with spa therapists, technicians, and other team members to provide a cohesive guest experience.
• Attend regular staff meetings and contribute to team discussions and initiatives.

Requirements:

• Fluent language skills (Azerbaijani, English, Russian); 
• Previous experience in a spa, hospitality, or customer service role preferred.;
• Professional appearance and demeanor.
• Flexible, guest oriented, hospitable, communicative, team-player with leadership skills;

To Apply:

Please send your CVs to email with “Spa Agent” subject.

JW Marriott Absheron Baku tərəfindən digər vakansiyalar

• Dərzi
• Guest Services Agent (Executive Lounge)
• Sales Manager
• Housekeeper
• Laundry