Client Service Manager
- One2one Marketing
-
Elanın qoyulma tarixi: 20.08.2013Vakansiyaya müraciət tarixi bitmişdir.
İşin təsviri
Client Service Manager
We are a successfully growing BTL promotional marketing company and seek for a strong “Client Service Manager” to support our team and to improve the growth in the market.
Job Description
The main role for Client Services Manager is to create and maintain relationship between the agency and it’s clients. The Client Services Manager’s will generally ensure the alignment of promotional strategies with overall business goals for each client through liaison, direct contact and marshalling of agency resources. She will be the key, day-to-day agency representative of the client and will maintain a highly responsive service orientation in all transactions.
The Client Services Manager will work along the Directors for creating an overall Marketing/Strategy plan for each client, creating presentations as well as writing proposals and engagement strategies.
JOB DESCRIPTION
Maintains senior level client contacts on daily basis.
Works proactively to provide client marketing needs with the greatest amount of added value by communication.
Receives client briefings, and analyses the input of client together with background knowledge, research, field feedback etc. to produce creative brief for the Creative & Media team.
Writes Business proposals to help close new business, attending client presentations and documenting client scope, thus making sure that the sales process has progressed effectively.
Cooperates with customer inquiries and internally controls the market to provide competent solution.
Provides creative, production, media, public relations and interactive department personnel with well-documented input, support data and production materials as required; ensures that advertising strategies are clearly defined, approved by clients, and understood by the creative and media groups.
Responsible for staying informed on activities that are being performed on their accounts and being the final sign off on ALL important documentation/deliverables before they go to a client. This includes: budget, project plan, mockups, storyboards, deliverables, etc.
Provides creative, production, media, public relations and interactive department personnel with well-documented input, support data and production materials as required; ensures that advertising strategies are clearly defined, approved by clients, and understood by the creative and media groups.
Coordinates and authorises quotations for client approval & assists in preparation of client invoices.
Ensures prompt collection of account receivables and ensures that they don’t exceed the given limits.
Writes Client Contact Reports; reviews important developments with relevant account executives and director of client services.
Prepares month-end overviews of client’s current activities, and monthly revenue forecasts, plus plans for future development of accounts.
Skills
Must have completed a business degree with an emphasis on marketing / Advertising, or have completed a comparable training.
At least 2 years professional experience in client servicing / key account management / marketing / in an agency, ideally in a reputed agency.
Must possess good knowledge of the Azeri market and already have good contacts with decision makers at various organizations.
Experience in writing briefs & creating marketing/strategy plans and budgets.
Ability to manage multiple clients simultaneously with an emphasis on solution derived customer service
Ability to provide tracking and reporting across clients and their individual projects
Must be an expert in Business Communication skills with excellent authority on presentation applications (PowerPoint, etc.)
Excellent Russian, English, Azeri oral and written skills (Turkish language is a plus)
Terms of application:
Salary 700 – 800 AZN
Applicants should send CV with photo until October 23.2013 to
Please mention the name of the vacancy in the subject.
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