CRM Analyst/ Senior Analyst

İşin təsviri

Summary:

We are seeking a talented and analytical CRM Analyst to join our team. As a CRM Analyst, you will be responsible for conducting in-depth data analysis and implementing strategic improvements to our customer relationship management system. Your insights will be crucial in driving customer engagement and enhancing the overall customer experience. If you have a strong analytical mindset, a passion for leveraging data, and a proven track record in CRM analysis or Data Analysis we want to hear from you!

Key Responsibilities:

• Analyze big data and generate customer insights to advise solution and presenting this insight back to stakeholders
• Make recommendations based on data analysis to improve processes, increase sales & customer engagement and retention
• Follow up CRM KPIs and periodic reports; collaborate with internal units
• Generate reports and dashboards to track CRM performance and provide regular updates to stakeholders
• Monitor and measure the effectiveness of CRM initiatives and provide actionable recommendations for improvement
• Collaborate with cross-functional teams to ensure data accuracy, consistency, and integrity within the CRM system
• Segment customer databases and create targeted marketing lists for personalized communications
• Conduct A/B testing and data-driven experiments to optimize CRM campaigns and improve key performance metrics

Requirements:

• Degree in a quantitative field (e.g., Business Administration, MIS, Statistics, Computer Science, Data Science, or a related field)
• Proven work experience as a CRM Analyst, Marketing Analytics or in a similar analytical role
• Strong analytical skills with the ability to interpret complex data sets and draw actionable insights
• Strong knowledge of SQL and ability to write complex queries are required
• Experience with data visualization and reporting tools (e.g., Tableau, Power BI) is a plus.
• Excellent communication skills with the ability to present findings and recommendations to non-technical stakeholders
• Detail-oriented with a focus on data accuracy and quality
• Ability to work independently as well as collaboratively in a team environment
• Detail oriented
• Creative and data driven mindset
• Eagerness to learn new tools and skills
• Interest in sport and virtual games is preferred

If you are interested, please send your CV with the subject "CRM Analyst/Senior Analyst".

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