Customer Service Representative

İşin təsviri

Job Description:

• Quote new business 
• Run Daily Report from each carrier for cancellations , renewals , expiration dates .
• Have New business signatures completed within 24 hours of binder . 
• Issue certificates of insurance, billing issues, evidence of insurance, etc as needed 
• Process Endorsements such as adding / removing vehicles, drivers, change mortgagee, as requested but not limited to what is mentioned above 
• Keep a 24 hour or less turnaround time on emails, returning voicemails and any other communication 
• Individual lines quoting needs to be done within same day 
• Commercial quoting turnaround time should be 2-4 business days , with daily updates to the client . 
• Manage AMS Client Center for all current clients
• Email Marketing Campaigns 
• Set new birthday, renewal reminder campaigns, referral campaigns for new clients as sales is completed . 
• Set Follow - ups for work needed to make sure assignments are 100% completed

Qualifications and special skills required:

• Bachelor’s Degree 
• Strong customer service and communication skills with excellent problem solving
• Excellent knowledge of English and Russian (Important)
• Excellent active listening and quick learning skills  
• Working knowledge of Microsoft Office and Excel

Competencies:

People

• Collaboration

Self

• Leading by example
• Communicates effectively
• Accountability and Execution
• Manages Conflict

Majority of work will be performed with citizens of the United States of America.

Working hours:  08:00 PM-05:00 AM, Monday to Friday

Salary - Net 1000 AZN

Email: [email protected] 

Your Staffing Solutions tərəfindən digər vakansiyalar

• Junior Accountant
• Customer Service Representative