Customer Service Manager Assistant
- Sinteks Group of Companies
-
Elanın qoyulma tarixi: 28.04.2013Vakansiyaya müraciət tarixi bitmişdir.
İşin təsviri
Position required: Customer Service Manager Assistant
Employer: Sinteks
Location: Baku, Azerbaijan
Industry: Fashion Retail
Manage Others: No
Job Type: Customer Service
Sinteks Company is the one of the largest and most successful fashion retailers in Caucasus with more than 50 points of sales in the Region. A current activity of the Sinteks MMC is Fashion Retail/Franchising of fashion labels: Gucci, Dolce&Gabbana, Escada, Burberry, Emporio-Armani, Salvatore Ferragamo, Valentino and others.
In connection with expansion currently Company recruiting for a Customer Service Manager Assistant who will assist to Customer Service Manager to keep high service level: will be responsible for Loyalty and Gift cards, for monitoring customer service level by e-stores, for collecting data and preparing monthly reports.
Summary:
Ø To provide implementation loyalty and gift card
Ø To keep and observe customer service standards by e-store
Ø To provide continuous improvement customer service
Job description:
Ø Supervises and coordinates providing stores with Loyalty and Gift cards, engaged in preparing and delivery cards and other related duties
Ø Observes and evaluates according grids customer's service by e-store to ensure customer service standards
Ø Handling customer complaints and resolving them as well. He or she has to obtain and evaluate the relevant data to handle complaints and inquiries of the clients
Ø Keeping accurate data or records of discussions or correspondence with customers
Ø Collecting data: result monitoring during visit at the stores, mystery calls, video and audio supervising and customer complaints and for preparing according this data the monthly reports
Ø Producing written information for customers, often involving use internet canals facebook, official site, email & etc
Ø Effective and close cooperation with other departments of company: sales, marketing, law, facility & etc
Ø Offer ideas and recommendations for continuous improvement in customer service
Requirements:
Ø Interpersonal skills
Ø Strong communication skills - verbal and written
Ø Problem analysis and problem-solving
Ø Attention to detail and accuracy
Ø Data collection and ordering
Ø Customer service orientation
Ø Time management
Ø Adaptability
Ø Ability to work under pressure
Ø Initiative
Ø Stress tolerance
Ø Fluent knowledge in Azeri and Russian languages; English language knowledge is welcome
Ø MS Office program computer skills
Contact Information:
To be considered for this position, please email your resume to [email protected].
Please reference “Customer service manager assistant, jobsearch.az” in the email subject line.
