Reservation Agent

İşin təsviri

Requirements:

- Strong organizational and follow-through skills.
- Knowledge of MS Office and Opera (essential).
- Working experience in Front Office/Sales/Reservations general (desirable).
- Experienced and comfortable communicating on the phone.
- Excellent written communication techniques; experienced in writing business emails in English, Azerbaijani and Russian.
- Excellent guest interaction and general verbal communications skills.
- Able to work in shifts; flexible and willing to work extended hours when required.
- Pleasant personality; friendly and smiling.

Job Duties:

- To conduct duties in the Reservations and provide a courteous, professional, efficient and flexible service consistent with Hyatt Standards in order to maximize guest satisfaction.
- To provide excellent service to internal customers as appropriate.
- To maintain positive guest and colleague interactions with good working relationships.
- To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- To ensure that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
- To oversee the taking and processing of all rooms reservations according to hotel and company guidelines.
- To take and confirm requests for room reservations or cancellations, giving general information about the hotel, through correct room category sale, using upselling techniques.
- To answer telephone inquiries promptly and professionally and channel to appropriate for assistance.
- To have full knowledge of room rates and room availability, as well as other facilities of the hotel.
- To provide information and literature of facility in person and via telephone.
- To have full knowledge of using office equipment as well as all operation systems such as RESERV, Opera, Microsoft Outlook.
- To confirm reservations to any Hyatt Hotel around the world through RESERV.
- To assist with the processing of individual and group reservations, rooming lists, waitlists and other reservations.
- To build strong relationships with all sources of bookings and work closely with the Sales & Marketing Department in maintaining and developing these relationships.

Interested candidates should send the CV to the following email address: [email protected]

Only short-listed candidates will be contacted.

The deadline is: 23.09.2021

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