Front Office Manager
- Yeni Ganja Hotel Company
-
Elanın qoyulma tarixi: 14.09.2021Vakansiyaya müraciət tarixi bitmişdir.
İşin təsviri
• Ensures that all Front Office Policies and Procedures are adhered.
• Strong & effective communication with all other departments. Conducts and participates in monthly communication meetings.
• Provides Guidance and motivation to the Front Office Team. Establishes and communicates on a daily basis with the Front Office Team. A strong commitment to Colleague Satisfaction.
• Creates an environment that allows colleagues to achieve job fulfillment and provides a path for career development with Ramada Plaza by Wyndham Hotels. Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team.
• Responsible to balance operational, administrative and Colleague needs.
• Responsible for ensuring consistency in exceeding guest service expectations.
• Provides passionate direction towards achieving our vision.
• Maximizes rooms revenue through participating in yield management group meetings and implementing and supporting agreed upon Revenue Management strategies and practices.
• Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners.
• Reviews arrival reports and VIP’s to ensure all special requirements are met or exceeded
• Conduct colleague performance evaluations on a timely basis, including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training & motivation of Front Office colleagues.
• Controls and provides feedback on labor and operational expenses.
• Develops, implements and maintains new incentives to motivate colleagues and maximize hotel revenue.
• Ensures effective utilization & productivity of all colleagues through staff planning, hiring, scheduling & adhering to budget.
• Effectively maximizes inventory levels during high occupancy/sold out nights
• Adheres to and promotes the Company’s Health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures.
• Cover Duty Manager shifts as required.
QUALIFICATIONS:
• Knowledge of Russian and English is important (knowledge of other languages is an advantage for the candidate);
• Minimum 3 years' previous management experience in Front Office operations.
• An operational knowledge and proficiency in Opera System.
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
• Excellent leadership, written/verbal communication and interpersonal skills.
• Superior leadership & coaching skills with a proven track record of developing and motivating career minded professionals.
• Strong guest service orientation and training skills background required.
• A working knowledge of a third language and its application in the hotel and hospitality operation is an asset.
• Highly organized, results-oriented with the ability to be flexible and work well under pressure.
• Degree or Diploma in Hospitality Management is an asset.
Employee benefits:
- Opportunity to work in a professional team with experience in world-famous hotel brands;
- Opportunities to participate in training and development programs;
- Voluntary medical insurance;
- Mobile phone and corporate number;
- Accommodation and other benefits.
- Workplace is located in Ganja;
Our e-mail address to apply for a job: [email protected]
When sending a CV, indicate the name of the position you are applying for in the subject line. Only CVs with job titles will be preferred.
Deadline for applications: 15.10.2021.
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