Front Office Manager

İşin təsviri

• Ensures that all Front Office Policies and Procedures are adhered
• Coordinates management of the Front Desk, Guest Services, Fairmont Gold and Royal Service Departments while on duty to ensure a smooth operation and the highest level of guest satisfaction
• Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of employee empowerment.
• Strong & effective communication with all other departments. Conducts and participates in monthly communication meetings
• Provides Guidance and motivation to the Front Office Team. Establishes and communicates on a daily basis with the Front Office Team. A strong commitment to Colleague Satisfaction.
• Creates an environment that allows colleagues to achieve job fulfillment and provides a path for career development with Fairmont Hotels & Resorts. Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team.
• Responsible to balance operational, administrative and Colleague needs
• Responsible for ensuring consistency in exceeding guest service expectations
• Provides passionate direction towards achieving our vision
• Maximizes rooms revenue through participating in yield management group meetings and implementing and supporting agreed upon Revenue Management strategies and practices
• Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners
• Reviews arrival reports and VIP’s to ensure all special requirements are met or exceeded
• Conduct colleague performance evaluations on a timely basis, including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training & motivation of Front Office colleagues.
• Controls and provides feedback on labor and operational expenses
• Produces yearly labor and capital budgets for Front Office, Fairmont Gold and Royal Service
• Develops, implements and maintains new incentives to motivate colleagues and maximize hotel revenue
• Ensures effective utilization & productivity of all colleagues through staff planning, hiring, scheduling & adhering to budget
• Effectively maximizes inventory levels during high occupancy/sold out nights
• Adheres to and promotes the Company’s Health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures.
• Cover Duty Manager shifts as required
• Attend monthly Credit meetings and ensure all accounting procedures are adhered to throughout the department, including monitoring Guest balance and city ledger accounts
• Deputizes for the Director of Rooms when required

QUALIFICATIONS:

• Knowledge of Russian and English is important (knowledge of other languages is an advantage for the candidate);
• Minimum 3 years' previous management experience in Front Office operations
• Proven ability to guide and coach team members
• An operational knowledge and proficiency in Opera System
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
• Excellent leadership, written/verbal communication and interpersonal skills
• Superior leadership & coaching skills with a proven track record of developing and motivating career minded professionals
• Strong guest service orientation and training skills background required
• Able to balance a variety of conflicting priorities while considering all aspects of the job Eg. Financial, Operational, Human Resources, etc,
• A working knowledge of a third language and its application in the hotel and hospitality operation is an asset
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Degree or Diploma in Hospitality Management is an asset

Employee benefits:

- Opportunity to work in a professional team with experience in world-famous hotel brands;
- Opportunities to participate in training and development programs;
- Voluntary medical insurance;
- Mobile phone and corporate number;
- Accommodation and other benefits.
- Workplace is located in Ganja;

İşə müraciət üçün elektron poçt ünvanımız: [email protected]

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Deadline: 30 mart 2021-ci il

Yeni Ganja Hotel Company tərəfindən digər vakansiyalar

• Baş Mühasib
• Front Office Manager
• İnsan Resursları üzrə mütəxəssis
• Təchizat üzrə mütəxəssis
• Təmizlik işləri üzrə menecer