Quality Coordinator

İşin təsviri

Job Role Details: Quality Coordinator

DHL Global Forwarding Azerbaijan LLC

Main Tasks

• Understand, implement, administer and communicate all process standards, environmental and quality requirements as stipulated by DHL policies
• Monitor and analyze adherence to business process, quality and environmental standards throughout country org, identify process defects
• Conduct and support internal quality audits to ensure compliance and effectiveness
• Work to implement/close non-conformities, support station in preparing for ISO and customer audits
• Act as an interface to the internal and external auditing bodies
• Support the business to ensure customer questions and concerns regarding DGF’s Q&E policy are answered and managed in a professional manner
• Support training staff in the requirements of the Q&E system, ISO standards and quality procedures as well as business processes
• Assist with scheduled Performance Management team projects as required
• Conduct DGF supplier audits
• Prepare weekly/monthly reports as needed in an accurate and timely manner
• Support and engender good customer relations internally and externally
• Provides process and system support services and training to end-users

Main Responsibilities

• Ensure all processes are run according to local SOP’s and DHL quality standards
• Ensure corrective actions timely implemented where needed
• Act as an expert and interface for global and regional system and process change requests

Qualifications

• College/University Degree or similar. Preferably with 2-3 years related working experience.

Required Skills

Industry Knowledge
• Logistics business background with good understanding of Operations and e2e processes
• Good communicative, analytical, and administrative skills.
• Good organizational skills to manage multiple projects and deadlines
• Experience in leading meetings and facilitating training
• Strong coaching and people development skills

Technical Skills
• Analysis of service KPIs and business processes

Foreign Language Skills
• Local language
• Intermediate English

MS Office
Advanced knowledge in using
• Word
• Excel
• Power Point
• Outlook

Organizational Skills
• Being in control of the processes to ensure that information is forwarded and irregularities are handled timely
• Able to analyze and improve business processes, break down issues, prioritize, evaluate, draw conclusion in a timely manner
• Proactive
• Project leadership and project management skills preferred
• Facilitation skills
• Excellent presentation, oral and written communication skills

Soft Skills

Develop Self
• Seeking for further development areas and opportunities
• Actively seeks for feedback and can handle critical feedback
• Open, able and willing to learn

Driving high Performance
• Excellent personal, telephone and email manners (be open, friendly and
• communicative)
• Work accurately, act responsible and maintain effective performance under pressure
• Ability to take ownership
• Actively seek and make fact based proposals for improvement areas

Making Customers Successful
• Build and manage partnerships to create and sustain effective relationships with customers internally and externally
• Excellent interpersonal/team skills
• Adaptable to communicate with all levels of an organization

E-mail: [email protected]

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