Receptionist

İşin təsviri

“Rixos Quba Azerbaijan Hotel” is looking for a Receptionist.

Department:  Front Office

Position:  Receptionist

Location: Quba, Azerbaijan

Key Functions:

•             Achieve positive outcomes from Guest queries in a timely and efficient manner
•             Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
•             Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
•             Demonstrate a high level of customer service at all times
•             Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
•             Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
•             Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
•             Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
•             Act in accordance with policies and procedures when working with front of house equipment and property management systems
•             Assist other departments, as necessary

Requirements:

•             Previous hotel experience
•             Fluent in English and Russian
•             To have an experience with Fidelio or Opera programs is preferable
•             Positive attitude and good communication skills
•             Commitment to delivering a high level of customer service
•             Excellent grooming standards
•             Ability to work as part of a team
•             Previous experience in cash handling
•             Must be proficient with computers, MS Excel, Word programs.

Benefits:

• Accommodation
• Transport to/from work
• Breakfast &Lunch & Dinner
 
Interested Candidates, please send your CV to [email protected]

Please type “Receptionist” in the subject line of your message. CVs without position name indication in subject will not be considered.

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