IT specialist (helpdesk)

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IT specialist (helpdesk)

Duties & Responsibilities:

- Identifies the hardware and software needed to satisfy user requirements.
- Supports complex PCs and LAN/WAN networks throughout the organization. Tests communication lines to ensure that specifications are met.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Monitor and respond quickly and effectively to requests received through the IT helpdesk.
- Assist with onboarding of new users. Manage PC setup and deployment for new employees using standard hardware, images and software.
- Instructs users in use of equipment, and assists users to identify and solve data communication problems;
- Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
- Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives on users’ premises.
- Loads appropriate software packages such as operating systems, networking components and office applications.
- Assists in the customization and adaptation of existing programs to meet users’ requirements.
- Maintain inventory of all equipment, software and software licenses.
- Maintain daily performance of computer systems.
- Stay up to date with regular changes to software/hardware.
- Perform regular network updates and patches.
- Provides telephone, in-person and online support to end-users.
- Coordinates activities with network services and information systems groups.
- Connects users to networks and provides initial training in facilities and applications.
- Administers e-mail and anti-virus systems.
- Assists in research and procurement of computer accessories and supplies.
- Performs other job related duties as assigned.

Education/Experience and Qualification:

- High technical education.
- 2+ years experience in information technology
- Working knowledge of PC/LAN application software including word processing (MS Word), spreadsheets (MS Excel), E-Mail (MS Outlook) and Internet Browsers (Internet Explorer, Chrome, Safari).
- Ability to make contacts and develop effective working relationships within and outside the department, maintaining a high degree of professionalism, requiring tact and judgment to avoid friction; infrequent contact with administrators on matters requiring explanations and discussions; frequent contacts involving the carrying out of projects and schedules;
- Ability to work under pressure and handle multiple problems simultaneously.
- Effective written and verbal communication skills

Employment type: permanent

Working environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Job type and working hours: This is a full-time position, and hours of work and days are Monday through Friday,     9:00 a.m. to 6 p.m. Occasional evening and weekend work may be required as job duties demand.

Interested candidates are requested to submit their CVs to [email protected]
Please note that only shortlisted candidates will be contacted.

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