Waiter

İşin təsviri

Position: Waiter at Bilgah Beach Hotel Baku

Department: Food & Beverage Service

About Bilgah Beach Hotel:

Bilgah Beach Hotel idyllic seaside retreat is conveniently located 10 minutes from the airport‚ with sophisticated facilities and superior service that redefine prestige. Here‚ soothing spa treatments‚ exceptional dining options and modern accommodation combine to ensure a memorable experience for every attendee. Set alongside a 300 metre stretch of beachfront on the Caspian Sea‚ Bilgah Beach Hotel offers contemporary luxury just minutes from Baku’s bustling City Center.

General purpose:

Is honest, reliable, professional, competent and knowledgeable.
Should be flexible and ready to work any shift given as per the requirement of the Outlet and adhere to company service standards.

Main Duties

• To follow proper payroll and uniform procedures.
• To offer guests of the outlet an enjoyable, expertly served beverage/dining experience.
• To anticipate and service of guests' requirements before requests is necessary.
• To serve and clear food and beverage items in an unobtrusive and professional manner.
• To be familiar with the beverage service including stemware used and appropriates garnishes.
• To complete opening and closing side work as assigned and has all tables set according to standard.
• To present menus and explanations for all menu items as well as specials of the day.
• To present children's menus, when appropriate, and describe specials.
• To utilize the hotel's computer system ringing up sales, printing checks, closing checks and completing closing readings.
• To carry trays, bus and reset tables with linen, china, glass and silver.
• To change ashtrays, serve cigarettes, crumb tables and offer additional beverages and cigars.
• To ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.
• To service all needs for private dining room or private function.
• To report any accident or guest complaint immediately, no matter how minor, to a manager.
• To recognize and address potential disruptive or undesirable guests.
• To respond properly in any hotel emergency or safety situation.
• To move tables and chairs
• To breakdown any buffets, displays or side stations when needed
• To clean service area when needed.
• To perform other tasks or projects as assigned by hotel management.
• To retrieve and stock all linen, china, silver, glassware and food and beverage items.
• To provide unobtrusive and professional service.
• To serve a dish to guests while explaining the contents and preparation.
• To provide water, bread and butter service throughout the meal to guests.
• To report for duty 5 minutes before the scheduled time, clean and tidy and wearing the correct uniform.
• To carry and break down trays properly and safely.
• To clear tables and reset them for specific number of persons.
• To provide quick and attentive assistance to any mishap in the restaurant.
• To sweep/vacuum the floor before a shift if needed.
• To attends all the training subjects to the service colleagues and follows all rules and policies of the hotel
• To handle cash and credit card procedures according to the guidelines of the accounting department
• To identify potential problems and ask for assistance before breakdown occurs
• To provide lateral service within the hotel whenever needed
• Must be lead by example by demonstrating the Hallmarks and guiding principles in their role continuously.

Requirements:

• Good command of Azeri, Russian and English
• Ability to handle large restaurants and guest volumes on a daily basis.
• Should be able to work under pressure in a customer service environment
• 2 year minimum experience working in a multi-cultural / 5 star hotel environment.

Candidates are requested to send their Application Forms/CVs to [email protected] until June 15, 2017.

Please indicate the name of the position “Waiter” you are applying for in the subject line of the email. Otherwise the candidacy will not be considered in the review process of the applications collected.

Please be advised that only shortlisted candidates will be invited to the further stages of the recruitment process.

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