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Encompass

Encompass is a newly established and innovation driven company focused on advanced digital projects. Encompass is a team of young talents with passion to deliver best possible results via most innovative tools available. We believe that digitalized world could be a great place to live and we will make it even better with all our efforts. 

Job Title: Customer Service Assistant (Call Center)

Location: Head Office

Department: Customer Services

Subordinate: No

Inside of company: All Department
 
Outside of company: All Customers

Requirements:

• Education: High education
• Experience: Preferably experience in customer services department and/or call center
• Language: Azeri, English, Russian (all fluent)
• Computer skills: Computer literacy (MS Office, 1C)

Professional/Personal skills:

• Goal-oriented working for realized customer relations and call center key performance targets
• Disciplined, organized, adaptable to teamwork
• Can produce creative ideas
• Properly diction, high-level communication skills and  ability to convince
• High-level reporting and presentation skills
• Customer satisfaction and solution-oriented
• Proven ability to work under pressure and to tight deadlines
• Have a positive thinking
• Well presented
• Have a principles of long-term working
• Successful in the time management
• Flexible and mature approach with ability to work unsupervised and outside of working hours

Job Description:

• Providing quality service with incoming calls
• Keep informed to the customer on the phone
• Timely, accurate and complete answer to the questions from customers
• Be forwarded to the relevant department of the problems and demands of customers, follow-up and finalization
• Measurement of customer satisfaction by making external calls
• Paying attention to customer satisfaction
• Coordination of customers problem solving

Deadline 24.06.2017

Please indicate the name of the position  “Customer Service Assistant” in the subject line of the application email and send to e-mail address: [email protected]

Encompass tərəfindən digər vakansiyalar

• Demand Planner
• Demand Planner
• Customer Service Assistant
• Content Coordinator (Website administrator)
• Customer Service Assistant (Call Center)