Customer Service Engineer - Drilling ( Russian Speaking)

İşin təsviri

Customer Service Engineer - Drilling ( Russian Speaking)

Responsibilities:
Including but not limited to:
• Achieve sales turnover and profitability in line with company objectives
• Expand Customer base
• Identify key projects
• Building relationship with key personnel (decision makers) within a customer’s site
• Understanding customer needs and proving solutions accordingly
• Hold technical discussions with clients
• Provide solutions to clients requirements
• Staying up to date on service capabilities for enhancing sales
• Preparation of presentation and proposals to obtain new orders including proper review of customer specifications and commercial requirements
• Coordinating and resolving customer service issues in a manner that retains the customer and provides opportunity to additional revenue in the future
• Collecting market info in a structured way
• To work with companies CRM, forecast and report systems
• Assisting the finance department in collecting unpaid debts
• Organize efficient travel within agreed budgets
• Management of entertainment budget
• Ensure completion of customer satisfaction reports
• Attend product and sales training
• Interact with the operations department to ensure that the customer requirements are met as per their expectations
Objectives & Measurement
• Achievement of sales targets
• Clients database
• Customer Feedback
• Regional Sales Brochure
• Win/loss analysis report
 

Qualifications:
• HNC/Degree in engineering
• Technical sales experience in the market of min 2 years
• Experience in selling repair and servicing of drilling equipments, valves and high pressure manifolds, BOPs, Koomey units
• Strong knowledge of engineering principles and practices
• Knowledge of API techniques
• Strong interpersonal, communications skills and outstanding ability to develop relationship with others
• Self starter and ability to troubleshoot and solve technical problems
• Safe driving record and valid drivers license
• Good computer skills
• Fluent in Russian and English languages

Candidates are requested to send their Application Forms/CVs to [email protected] and [email protected]

Please indicate the name of the position you are applying for in the subject line of the email. Otherwise the candidacy will not be considered in the review process of the applications collected.

Please be advised that only shortlisted candidates will be invited to the further stages of the recruitment process.

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