Guest Service Agent
- Sheraton Baku Airport Hotel
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Elanın qoyulma tarixi: 07.05.2015Vakansiyaya müraciət tarixi bitmişdir.
İşin təsviri
Sheraton Baku Airport Hotel is pleased to announce a vacancy of Guest Service Agent
REPORTS TO: Front Office Manager/ Assistant of FO Manager
THE BIG FIVE
In this role, you will impact the company strategy as follows:
• Reporting of issues as they arise
• Completion of Six Sigma Training & participation in Six Sigma related activities
• Completion of yearly ASI surveys and attend ASI feedback meeting
• Diligence in prevention of wastage
• Attend department meetings & QAM
• Be aware and report on competitor and industry updates
• Minimum 1 appraisal per year
• Maintain Department standards
• Seek opportunities to upgrade or sell additional services to guests
KEY RELATIONSHIPS
• Ensure full liaison with other members of the team
• Strong communication with other departments, especially Reservations and Concierge
• Strong relationship with guests and internal customers
• Key relationship with Reception Manager, Guest Relations Manager, Assistant Managers, Shift leaders and Front Office Manager
KEY TASKS
• Ensure prompt, efficient and courteous reception of guests
• Record and administer arrivals and departures
• Full awareness of current daily status of Hotel
• Thoroughly conversant with all room types, décor and outlook
• Communication and recording of complaints
• Be aware of daily functions, events, VIP and group arrivals
• Ensure guest’s immediate requirements are catered for
• Awareness of regular guest names & requirements
• Receipt of payments
• Issue safe deposit boxes and allow guest access in accordance with procedures
• To carry out any other duties as required
YOUR JOB AND THE LAW
• To ensure that no information regarding guest names, details or room numbers is given to unauthorized persons
• Ensure unidentified persons are not allowed access to guest rooms
• Report any accidents (guest or staff)
• To be fully aware of the Health & Safety Policy
• To be aware of fire and bomb procedures
• Take care in work to avoid accidents
• To wear correct uniform at all times and maintain standards of appearance, personal hygiene, behavior and discipline
• Report suspicious characters or suspect packages
• Security of payments
• Alert to fraud
Education: High school or equivalent education required.
Grooming: All employees must maintain a neat, clean and well-groomed appearance per Sheraton standards.
Terms and conditions:
Monthly salary 440 AZN gross
3 shifts
Date shift: 08.00 – 16.00 normal rate
Late shift: 16.00 – 00.00 normal rate
Nightshift: 00.00 - 08.00 normal rate
Working days: 5 days
Days off 2 days per schedule
21 main vacation days
• Transportation to/from the hotel
• Lunch is provided.
If you are ready for a real challenge, please send your CV to e-mail:
