Reservation & Ticketing Agent

İşin təsviri

Reservation & Ticketing Agent – Azerbaijan

Job link: https://ig1.i-grasp.com/fe/tpl_etihad01.asp?newms=jj&id=93723&----JOB-PREVIEW-MODE----

Country AZERBAIJAN
City Baku
Department Global Sales
Closing date 25 March 2015

Job Purpose 

Optimise all front desk activities with guests leading to potential sales outcomes whilst complying with all Etihad ticketing policies and procedures and high standards of customer service delivery to exceed guest expectations

Responsibilities

• Efficiently handle guests and their queries, achieve personal targets and contribute to the overall team revenue, yield and volume targets.
• Comply with all Etihad reservation policies and procedures and standards of guest service (i.e. handling guest problems, answering telephone enquiries within 3 rings, pre-flight checks, timeliness, grooming, courtesy etc)
• Attend to guest problems, escalating to higher levels as required.
• Keep self up to date on product, service, policies and procedures.
• Ensure all monies accounted for and TSR tallies
• Correctly log, stock, and store all ticket stocks and properly stock and display all materials.
• In a state of flight disruption, liaise with all involved (guests and colleagues alike) in a positive manner and maintain revenue and guest satisfaction requirements.

Requirements

High school graduate, two years airline or travel agency experience in a reservations and ticketing role. Etihad reservation system*Sabre* - courses in reservations and ticketing

• Airline advanced passenger tariff and pricing course
• Recognized IATA or knowledge in rules and regulation of airline restrictions
• Good written and oral English language skills
• Ability to work under pressure and to short lead times
• Able to work on own initiative
• Good PC skills include Word, Excel, PowerPoint, Internet

Etihad Airways tərəfindən digər vakansiyalar

• Sales Representative
• Finance Officer
• Finance Manager
• Duty Manager Airport Operations
• Airport Operations Officer