Front Office Manager

İşin təsviri

TRUMP® INTERNATIONAL HOTEL & TOWER BAKU is the next generation of luxury hospitality with its incredible location, spectacular views of the city and Caspian Sea, advanced design elements and superior amenities. The 33-floor landmark is located on Hasan Aliyev Street in the Nasimi District of Baku, Azerbaijan, and feature 190 ultra-luxury hotel guestrooms.

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of leading global luxury hospitality brand.

If you are looking for a dynamic environment for growth, please join us as:

Front Office Manager

DUTIES AND RESPONSIBILITIES

Under the direction of the Resident Manager and within the limits of Rooms policies and procedures to assist in achieving the goals and targets set in budgets by maximising RevPAR/Occupancy/Average Room Rate, by maintaining as well as by building on the reputation of the hotel and by ensuring that business objectives are accomplished. To oversee and direct all relevant Front Office /Rooms departments supervising the team and ensuring that guest needs are met to the high standard required by the company and expectations are exceeded. To ensure that the standards of the division meet and exceed the quality standards set.
 Managing Front Office, Telecoms, Guest Relations Attaché ,Concierge, Doormen, Porter and Valet Parker is correctly staffed and trained with a suitable team for their function, and to ensure that these team members can perform their duties to the standard required by the hotel and the company.
 
To manage all operational incidents that may affect the business or have an impact on guest service in the Duty Manager’s Log book and ensure appropriate follow-up to all incidents.
 
To be fully conversant with all fire, health and safety procedures, affecting the Front of House and ensuring that associates are aware of their obligations within the procedures.

QUALIFICATIONS

University education.
Experience in the same role: 1-2 years in 5 stars hotel.
Knowledge of management system (Opera)
Advanced computer user.
Client-oriented.
Communicative skills.
Presentation skills.
Fluent English.

E-mail: [email protected]

Trump® International Hotel & Tower Baku tərəfindən digər vakansiyalar

• Director of Housekeeping
• Director of Finance
• Night Manager
• Chief Concierge
• Assistant Front Office Manager