Accommodation Volunteer and Workforce Client Services Team Manager
- Baku European Games Operations Committee
-
Elanın qoyulma tarixi: 11.08.2014Vakansiyaya müraciət tarixi bitmişdir.
İşin təsviri
Job Title: Accommodation Volunteer and Workforce Client Services Team Manager
Key accountabilities
• Assist in the recruitment of the volunteer workforce
• Prepare training manuals for the volunteers
• Conduct training sessions to volunteers
• Schedule efficient rosters for all volunteers
• Maintain roster changes
• Provide first point of contact for the volunteer enquiries
• Manage, motivate and lead the team to produce a happy , efficient and motivated workforce
• Manage attrition throughout the period
• Liaison with the media village to assist with staffing requirements
• Interaction with the workforce team
• Assist with test events
• Manage workforce/contractors accommodation allocations of approximately 4 000 rooms per night
Knowledge, experience and qualifications required
• Fluent written and spoken English
• Excellent communication skills
• Proven track record of managing and leading a team
• Experience of handling large group bookings
• A strong focus on customer service
• An ability to solve problems under pressure
• Displays highest level of commitment
• Scheduling experience
• Experience of working on a major sporting event an advantage
• Team player who can work on their own initiative
• Ability to work effectively with a diverse client group and wide range of function areas
Key competencies and behaviours
• Displays the highest levels of integrity and commitment
• Demonstrates an ability to deliver excellent results
• Resilient, tenacious and action driven
• Passionate about delivering results
• Self-motivated with the ability to lead by example
• Calm under pressure
• Resilient and positive through change
• Good IT Skills
• Strong communicator
• Excellent organisational skills
E-mail: [email protected]
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