Product Support Sales and Marketing

İşin təsviri

Product Support Sales and Marketing

Human Resources Department
HRF-1

Founded in 2006 Aztexnika Ltd. establishes exclusive representation of premium global brands in transportation, road construction, off-road machinery sectors in Azerbaijan. Today the company is an official dealer of the globally recognized brands like "VOLVO” Construction Equipment, "VOLVO” Trucks, "MACK” Trucks  Inc., “John Deere” agricultural machinery, “ISUZU” light duty trucks, “Clark Forklifts" - a world leader in the manufacture and supply of forklift trucks"CO.RI.MA Srl"-Production of self-propelled tomato harvester, sugar-beet harvester, selling of Barigelli spare-parts, assistance, maintenance and after-sales service.

Role description:

Acquire and retain customers through the cooperation with personnel in the parts and service department. Position is responsible for the coverage, retention, development and customer satisfaction.

Key Responsibilities:

• Develop territory to maximum potential for customers and company
• Promote and maintain  positive long term customer relationships in product support
o Develop a good relationship with customer to understand their business needs from technical and economical perspective
• Coverage of the specified customers in a manner defined by the company
o Perform regular customer visits and prospect and pursue parts and service opportunities
o All customer call coverage is conducted as directed
o Call reports are completed as specified by company standards and ensure timely submission of call reports
• Develop customer profile database and maintain  all required reports regarding the customers in the sales territory
o Population records with customer demographic information ( name, address, email etc) and purchases in parts, service sales and rentals, special attachments (model & s/n), machines in use and their hours of use per year
o Develop, identify and quantify new customers
o Assess customer buying habits
• Develop and maintain competitive analysis program (including “OEM distributors” and “independent contractors” to understand customer buying habits from competitors
• Development of programs to measure “market share” by geographic unit
• Monitor customer retention, develop and coordinate “customer loyalty” programs that will increase the frequency of purchase and the volume
• Perform selling function regarding undercarriage and ground engaging measurements
o Measure undercarriage systems according to specified standards
o Track and monitor ground engaging tool wear patterns
• Develop, promote and sell scheduled marketing and selling programs
o Maintenance services, inspection and appraisal programs, maintenance and repair contracts, major component rebuild programs, replacement–before failure programs,  oil sampling programs, shop cost analysis, engine and transmission testing services, machine tune-ups etc
• Develop, perform and coordinate market and opinion surveys to assess necessary information such as company sales and market position, customer satisfaction and requirements
• Develop and create all necessary sales documents and aids such as brochures, posters, promotion materials
o Create a list of products and service that is available for customer which includes future and benefits of the product and service with cost information
• Assist in coordination of service work and advise customers on parts and service matters, and dealing with equipment breakdowns, malfunctions, emergency parts orders and deliveries
• Quotes and provide estimates for repairs as required by customers
• Completes all reporting requirements as directed in a timely manner
• Performs other duties assigned by his supervisor

Required Competencies

• Preferred degree in mechanical OR electrical field;
• Minimum of  3 (three) years experience related to parts and/or service operation, preferably from construction equipment dealership or in aftermarket parts industry ;
• Product knowledge including, basic mechanics, features and benefits knowledge of all commodities sold;
• Commercially and business focus, target driven and “self-going” initiator skills ;
• Strong customer orientation and marketing understanding;
• Highly developed communication skills (both in writing and verbally, in local language & English), with a versatile, competitive and enthusiastic personality;
• Excellent computer skills using Word, Power Point, Outlook and Excel software;
• Good understanding of financial and pricing principles and discounting effects ;
• A good working knowledge of sales techniques and methodologies;
• A good knowledge of marketing statistical techniques;
• Valid driver’s license and a good driving record.

Please send your resume to [email protected] in English with position name (Product Support Sales and Marketing) in subject.

Note that resume without subject name will not be considered.

Aztexnika tərəfindən digər vakansiyalar

• Layihə Koordinatoru
• 1C Administrator
• Mexanik (yük maşınları və ya ağır texnika)
• Ehtiyyat hissələri üzrə Mütəxəssis
• Qrafik Dizayner