RESERVATİON AGENT

İşin təsviri

Main duties:

• Answering phone calls and responding to emails from customers who are interested in making reservations or have questions about reservations.
• Providing customers with information about the hotel’s accommodation options, rates and amenities.
• Processing reservations, cancellations and modifications using reservation software.
• Collecting and processing payments from guests.
• Communicating with other departments to ensure that guests’ requests are met.
• Updating and maintaining customer information in the reservation system.
• Handles other daily correspondence.

Candidate requirements:

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories.
• Fluency in the local language – Russian and English language skills are preferable.
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math, and computer skills.

Candidates meeting the above-mentioned criteria should address their CV/Resume to  [email protected], indicating “RESERVATİON AGENT” in the subject of the email. Applications without subjects will not be considered.

Holiday Inn Baku tərəfindən digər vakansiyalar

• Təmizlik işçisi
• Ofisiant
• SPA və sağlamlıq mərkəzində terapevt (masaj üzrə)
• Təhlükəsizlik işçisi
• İnsan Resursları üzrə Koordinator