Client Solutions Manager
- Aleph
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təsdiqlənmiş
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Elanın qoyulma tarixi: 25.06.2024Vakansiyaya müraciət tarixi bitmişdir.
İşin təsviri
We are looking for a Client Solutions Manager to support our Team in Baku, Azerbaijan. As a Client Solutions Manager, you will play a pivotal role in providing specialized central support for customers. You will oversee the end-to-end customer experience while offering expert guidance.
What you'll do:
- Advise, consult and improve organizational effectiveness
- Manage existing business customer relationships, onboarding new strategic business clients, from the introduction of features to assisting with campaign creation and optimization
- Cultivate successful client relationships
- Contribute to scalable account management operations for future accounts
- Provide regular proactive two-way communication between clients and teams, to provide strong team representation and set proper client expectations
- Use feedback to inform the product and operations teams
- Resolve client issues in an efficient, tactful manner, contributing to implementing solutions that prevent future problems
- Serve as a subject matter expert
- Manage campaign delivery processes and reporting on your own or by setting tasks to external partner teams
- Work closely with cross-functional project teams to maintain continuous product knowledge
- Manage contracts, contract renewals, and work with Finance and customers on invoices and payment collections
What you need for this role:
- 1-2 years proficiency in Account Management: creating, maintaining, and enhancing customer relationships
- A Bachelor’s degree or higher, preferably in Business Administration, Economics, Social Sciences or similar
- Expertise with online advertising, analytics, and social media
- Outstanding knowledge of trends, markets, and opportunities
- Positive attitude with a drive to go above and beyond
- Detail-oriented and able to successfully manage and execute multiple cross-functional projects
- Structured and analytical mindset
- Excellent Excel skills
- Strong communication, time management, and organization skills
- Ability to efficiently communicate internally and externally with excellent communication skills in English
What will make us really love you:
- We care about your individuality by giving you freedom to grow and create within the company, regardless of your position.
- Work in a dynamic team in a fast-paced industry of an international company with multi-cultural teams around the world.
- Learn from the best: Our state of the art workshops guarantee the latest insights into digital advertising.
- Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location.
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