Senior Manager Service Delivery
- Baku European Games Operations Committee
-
Elanın qoyulma tarixi: 01.04.2014Vakansiyaya müraciət tarixi bitmişdir.
İşin təsviri
Job Title Senior Manager Service Delivery
Key accountabilities
• Establish an effective and efficient service desk team.
• Define and deploy service desk toolset including ticketing systems, incident management and issue resolution.
• Define and implement the core service desk and change and configuration management processes and procedures.
• Recruit and train service desk agents.
• Forecast and manage the growth of the service desk team to support the growing BEGOC team and expanding working days and hours.
• Take part in the scoping and selection of an outsourced IT Services partner, specifying service management service levels.
• Manage the third-party supplier responsible for delivering IT services.
• Establish strong, collaborative working relationships with third party suppliers in order to fulfil the remit.
• Lead the work to define Games Time service levels ensuring that these are aligned across all Technology suppliers.
• Games Time role – Technology Operations Centre
• Post Games – manage the downsizing of the service desk team to match the scale of the residual BEGOC organisation during the post Games period.
Knowledge, experience and qualifications required
• IT Service Management experience in a medium to large scale organisation
• Supplier management experience
• An understanding of the cultural and business environment in Azerbaijan particularly as it affects Technology delivery
• Good English and Azeri language skills
• A structured approach to work and good organisation skills.
• Games experience is not an essential but a willingness to learn and adapt to the Games environment is vital
Values/Core Competencies
• Integrity
• Team
• Adaptive
• Innovative
• Delivery
E-mail: [email protected]
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