Ticketing Service Specialist

İşin təsviri

Responsibilities:

• To respond to incoming e-mail within time limit defined by the contract
• To promptly inform the customers about any changes in booking and canceled flights.
• To work with the customers to develop the most suitable routes for them.
• To discharge, replace and cancel of all types of tickets.
• To be able to work with bonus cards of the customers, to book and issue tickets and accrual of miles card bonuses.
• To comply with the confidentiality requirements about the travel routes and personal data of the customers.
• To compile report at the end of each day and register all data in software.

Requirements:

• Higher education.
• Good in communications in English,Azerbaijani and Russian languages.
• 2+ years of experience as ticketing agent
• Knowledge of Galileo, Amadeus
• Highly responsible & reliable

Personal Skills:

• Excellent communication skills
• High-grade service delivery mindset is a must
• Self-motivated with sense of time and responsibility
• Positive teamplayer loving working with people

Benefits:

• Long-term and official employment
• Competitive salary
• Favorable working atmosphere together with friendly and energetic team 

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