Club Agent Hostess

İşin təsviri

Your day to day:

• Welcome Club InterContinental guests, processing registration accurately in adherence to brand standards
• Build and maintain positive relationships with all guests and anticipating their needs
• Act to address these needs to exceed their expectations
• Recognize opportunities for guest interaction
• Create a positive hotel image in every interaction with internal and external guests
• Champion hotel brand standards
• Delivering prompt service, professional attention and personal recognition
• Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction
• Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs
• Creating a memorable farewell for Club InterContinental guests
• Maintaining the lounge to ensure cleanliness and proper maintenance
• Encouraging guests to enrol as IHG Rewards Club members or InterContinental Ambassadors
• Assisting with the F&B operations of the Club InterContinental Lounge including the preparation of specialty coffees and teas
• Familiar with cocktail preparation and service of alcoholic beverages such as wines, beers, spirits, etc.
• Plan for, prepare and execute conference services, exclusive business meetings, or private dining when required

What we need from you:

• High School diploma or equivalent and 1 year of guest/customer service experience in F&B department. Must speak fluent English. Russian preferred.
• Communication skills are utilized a significant amount of time when interacting with others; guests and third parties
• Reading and writing abilities are utilized often when compiling departmental records, or guest registration and reservation information
• Basic mathematical skills are used frequently
• May be required to work nights, weekends, and/or holidays

What we offer:

We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training. 

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

To apply for the position of Club InterContinental Agent / Hostess at InterContinental Baku Hotel send your CV to e-mail mentioning “Club Agent / Hostess” in Subject of e-mail.

Intercontinental Hotel Baku tərəfindən digər vakansiyalar

• HR Administrative Specialist
• Waiter/Waitress
• Security Officer
• Receptionist
• Security Officer