İşin təsviri

Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

Responding to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone, fax and/or E-mail
Providing engaging Guest Service that follows departmental and brand standards outlined by FH&R. (LQA audit)
Reserving hotel accommodations for guests in the Leisure, Business Travel, Convention/Association, Corporate Meetings and Wholesale (FIT & IMM) market segments
Accurately recording all required reservation information in the Central Reservations System and/or the Property Management System (Property Manager)
Reviewing and update reservations interfacing between the CRS and PMS
Ensuring reservation confirmations are issued promptly and accurately
To monitor and track special promotions and communicate information to various operational departments
Ensure all reservation colleague concerns are addressed on a timely manner.
Ensure all Reservation Agents are well trained and informed of all rates, promotions and corporate programs
Ensure the Reservations department consistently meets and exceeds the J.D. Power and LQA survey goals for pre-arrival.
Ensure the Reservations office adheres to all health & safety standards
To attend and lead the weekly Reservations Department communication and information meeting
Other related duties as assigned.

Qualifications:

Previous experience in Reservations or Front Office in a hotel
Diploma or degree in hospitality or related discipline
Excellent communication skills, both written and verbal required
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to focus attention on guest needs, remaining calm and courteous at all times
Must posses professional telephone étiquette and have an excellent command of the English, Azerbaijani, Russian and Turkish languages.
Strong team player who can work independently in a fast paced environment

İş detalları

Reservation Team Leader