VIP Services Tour Coordinator

İşin təsviri

Essential Job Duties and Responsibilities:

• Assisting and advising customers to choose from a variety of travel options.
• Responding of questions about the hotel’s amenities and services, including room rates, room availability, and booking policies
• Checking availability of accommodation or transportation on the customer’s desired travel dates.
• Making reservations based on various requirements and budgetary allowances.
• Preparing documentation for confirmed bookings necessary for payment collection
• Sorting out any post-booking issues that may arise.
• Selling and promoting reservation services
• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
• Providing support to customers who may need to amend or cancel a reservation.
• Other tasks as required by management.

Qualifications and Education Requirements:

• Higher education
• Minimum 4 years work experience
• Strong communication and negotiation skills.
• Good in communication in English, Azerbaijani, and Russian languages, written and verbal.
• Internal and external customer satisfaction oriented.

All candidates meeting the requirements are requested to send their Application Forms/CVs with the reference “VIP Services Tour Coordinator” in the email subject line.

Please be advised that only shortlisted candidates (CVs corresponding to all requirements) will be contacted.

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