Guest Service Agent / Front Desk Receptionist

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GUEST SERVICE AGENT / FRONT DESK RECEPTIONIST

A Guest Service Agent with Hilton Hotels and Resorts provides Front Office services for guests, including check-in, check-out, processing payments as well as answering and managing any guest question or assisting in fulfilling any guest request.

Position : Guest Service Agent / Front Desk Receptionist

Hilton Baku

Reporting to : Front Office Manager

Hilton Baku
 
What will s/he be doing?

 Demonstrate a high level of customer service at all times
 Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
 Ensure that Duty Managers are kept fully aware of any relevant feedback from guests and, or, other departments
 Achieve positive outcomes from Guest queries in a timely and efficient manner
 Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
 Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
 Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
 Comply with hotel security, fire regulations and all health and safety legislation
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 Attend appropriate training courses, when required
 Follow company brand standards
 Assist other departments, as necessary
 Other duties as assigned by management
 
What are we looking for?

 Previous experience in a customer-focused industry (preferred in hotel industry)
 Positive attitude and good communication skills
 Commitment to delivering a high level of customer service
 Excellent grooming standards
 Ability to work on your own and as part of a team
 Competent level of IT proficiency
 Ability to work flexible hours

Interested candidates have to fill the application through

www.hiltonworldwide.com/careers/ website.

Only shortlisted candidates will be contacted for an interview.

Hilton Baku tərəfindən digər vakansiyalar

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• Elektrik
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