Reservation agent

İşin təsviri

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Reservation agent who can make transactions feel seamless, offer exceptional local insights, and responds communications correctly in timely manner.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Answering phone calls and responding to emails from customers who are interested in making reservations or have questions about reservations. 
• Providing customers with information about the hotel’s accommodation options, rates and amenities. 
• Processing reservations, cancellations and modifications using reservation software. 
• Collecting and processing payments from guests. 
• Communicating with other departments to ensure that guests’ requests are met. 
• Updating and maintaining customer information in the reservation system.
• Handles other daily correspondence. 

What we need from you:

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to 
• Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories. 
• Fluency in the local language – Russian and English language skills are preferable.
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

So, join us and you’ll become part of our hotel family.

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