Reservations Agent
- Intercontinental Hotel Baku
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Elanın qoyulma tarixi: 05.07.2023Vakansiyaya müraciət tarixi bitmişdir.
İşin təsviri
Your day to day:
- Attends shift briefings to ensure hotel activities and operational requirements are known
- Ensures all tasks on the daily checklist are carried in an efficient and timely manner (including but not exclusive to all reports, no shows/cancellation processing and spot checks).
- Records and processes reservations made by phone/fax/email, as well as amendments to reservations.
- Promptly attends all guest inquires & complaints within 12 hours ensuring solutions support both positive guest experience & revenue generation/retention
- Sells InterContinental Baku Hotel product and services for rooms, meeting halls and restaurant by using up-selling, cross-selling and suggestive selling techniques through coaching.
- Supports Director of S&M with relevant data during weekly revenue meetings and calls
- Monitoring Upgrade on daily basis to eliminate loss of revenue.
- Recording team (KPI) Key performance indicator.
- Monitoring override of inventory on daily basis to avoid any overbookings.
- Performing arrival check i.e. 24hrs arrival check and reservation made yesterday.
- Balancing the OXI system to avoid any glitches in reservations or inventory.
- Monitoring and preparing rate change on daily basis.
- Prepare and execute action plans which increase reservation sales and associated business.
- Manage “no show” reservations by investigation and recording of same
What we need from you:
- Knowledge of hotel revenue systems and Opera PMS
- Knowledge of OTA Insight, Travel Click and similar programs
- Minimum 2 years call-centre or hotel operations experience.
- Minimum secondary education completed. Desired Bachelors.
- Intermediate knowledge of Microsoft Office
- Excellent in writing and speaking English, Russian and Azerbaijani
- Ability to work both independently and within a team environment.
What we offer:
We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.
To apply for the position of Reservations Agent at InterContinental Baku Hotel send your CV mentioning “Reservations Agent” in Subject of e-mail.
