Reservations Agent

İşin təsviri

Your day to day:

• Attends shift briefings to ensure hotel activities and operational requirements are known
• Ensures all tasks on the daily checklist are carried in an efficient and timely manner (including but not exclusive to all reports, no shows/cancellation processing and spot checks).
• Records and processes reservations made by phone/fax/email, as well as amendments to reservations.
• Promptly attends all guest inquires & complaints within 12 hours ensuring solutions support both positive guest experience & revenue generation/retention 
• Sells InterContinental Baku Hotel product and services for rooms, meeting halls and restaurant by using up-selling, cross-selling and suggestive selling techniques through coaching.
• Supports Director of S&M with relevant data during weekly revenue meetings and calls
• Monitoring Upgrade on daily basis to eliminate loss of revenue.
• Recording team (KPI) Key performance indicator.
• Monitoring override of inventory on daily basis to avoid any overbookings.
• Performing arrival check i.e. 24hrs arrival check and reservation made yesterday.
• Balancing the OXI system to avoid any glitches in reservations or inventory.
• Monitoring and preparing rate change on daily basis.
• Prepare and execute action plans which increase reservation sales and associated business.
• Manage “no show” reservations by investigation and recording of same

What we need from you:

• Knowledge of hotel revenue systems and Opera PMS
• Knowledge of OTA Insight, Travel Click and similar programs
• Minimum 2 years call-centre or hotel operations experience.
• Minimum secondary education completed. Desired Bachelors.
• Intermediate knowledge of Microsoft Office
• Excellent in writing and speaking English, Russian and Azerbaijani
• Ability to work both independently and within a team environment.

What we offer:

We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training. 

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

To apply for the position of Reservations Agent at InterContinental Baku Hotel send your CV mentioning “Reservations Agent” in Subject of e-mail.

Intercontinental Hotel Baku tərəfindən digər vakansiyalar

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• Waiter/Waitress
• Club Agent Hostess
• Security Officer
• Receptionist