System Administrator, IT Help Desk

İşin təsviri

Job Description:

We are seeking an experienced and knowledgeable: System Administrator, IT Help Desk to join our team. As an: System Administrator, IT Help Desk, you will be responsible for providing technical support and assistance to our internal users, resolving IT-related issues, and maintaining and updating computer systems and networks.

Responsibilities:

• Provide technical assistance and support to our internal users via phone, email, or in-person communication
• Respond to help desk tickets, troubleshoot and resolve IT-related issues in a timely and effective manner
• Install, configure and maintain computer hardware, software, and network systems
• Assist with maintaining data backup and recovery systems, and implement data security measures
• Collaborate with other IT professionals to maintain and improve the organization's IT infrastructure
• Document and maintain IT processes, procedures, and policies
• Conduct regular system audits to ensure proper system functioning and security
• Train end-users on basic computer operations and software applications

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field preferred
• Proven experience as an : System Administrator, IT Help Desk, or similar role
• Strong knowledge of computer hardware, software, and network systems
• Ability to troubleshoot and resolve IT-related issues in a timely and effective manner
• Familiarity with data backup and recovery systems and data security measures
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively as part of a team
• Familiarity with Help Desk software and ticketing systems
• Ability to work under pressure and prioritize tasks in a fast-paced environment

If you meet the above requirements and are excited about this opportunity, please submit your application along with your CV. We look forward to hearing from you.

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